HOLYOKE 
COMMUNITY COLLEGE			                         Futures Inspired  
         (www.hcc.edu)


Posting #08067

Non-Benefited, Part-time
Late Afternoon/Evenings


DATE:	May 30, 2008

POSITION:	CLERICAL/CUSTOMER SERVICE (Part-time)
	Advising and Transitions, Student Affairs

SOURCE OF FUNDING:	College Funds (Subject to available funds)

RESPONSIBILITIES:	See reverse side.

REQUIRED
QUALIFICATIONS:	Two years of full time, or equivalent part-time experience in an office setting.  Specifications; computer literate with excellent word processing; accuracy; good math skills; ability to maintain confidential files and sensitive student information; excellent customer service and interpersonal skills; team player; ability to work effectively with a diverse faculty, staff and student body.

PREFERRED
QUALIFICATIONS:	Associate's degree or certificate; experience with data information systems and spreadsheet applications.  Bilingual (English/Spanish); experience in an educational institution is a plus.

STARTING DATE:	June, 2008

COMPENSATION:	$12.00 per hour, no benefits

HOURS:	14-16 hours per week  -  Monday through Friday, 3:00 p.m. - 7:00 p.m. 

DEADLINE:	Screening will begin with applications received by June 15, 2008.  Additional applications may be considered until position is filled.

TO APPLY:	Send cover letter and resume, with the names, addresses and telephone numbers of 3 professional references to:  Office of Human Resources, Holyoke Community College, 303 Homestead Avenue, Holyoke, MA  01040 or e-mail: humanres@hcc.mass.edu.

Holyoke Community College is committed to excellence and opportunity through diversity in education and employment. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, sexual orientation, age, disability, genetic information, maternity leave, and national origin, in its education programs or employment pursuant to Massachusetts General Laws, Chapter 151B and 151C, Title VI, Civil Rights Act of 1964; Title IX, Education Amendments of 1972; Section 504, Rehabilitation Act of 1973; Americans with Disabilities Act, and regulations promulgated thereunder, 34 C.F.R. Part 100 (Title VI) Part 106 (Title IX) and Part 104 (Section 504).   All inquiries concerning application of the above should be directed to Idelia Smith, Assistant Vice President for Diversity.  All questions or requests for auxiliary aids and services should be directed to Clara M. Elliott, Dean of Human Resources.










CLERICAL/CUSTOMER SERVICE

General Statement of Duties:

Performs a variety of responsibilities in support of the Advising Center and provides good customer service to students.  Duties include, but are not limited to: assisting individuals in person and on the phone, collecting intake information, setting appointments, completing forms, filing and copying.

Responsibilities:

1. Provide good customer service as a receptionist and answering telephones, assist and refer current and prospective students to appropriate staff or departments on campus.

2. Acquire broad knowledge of the college, be self-directed and able to multi-task.

3. Work as a team player in a fast-paced environment when necessary.

4. Handle new student files and records in accordance with a prescribed classification and policy; respect student privacy.

5. Have proficiency with BANNER and HCC On-line Services or experience with a comparable database management system.

6. Input student schedules, prepare paperwork for student testing and advising, and maintain, update and order supplies of relevant enrollment forms.

7. Maintain computer-based calendars (i.e. Lotus Organizer or Microsoft Outlook).

8. Work collaboratively with clerical staff, workstudies, and academic advisors in Advising Center.

9. Work collaboratively with Admissions, the Welcome Center and Test Administrator for student enrollment purposes.

10. Perform general office duties as assigned.