Customer Service Workshop

June 29, 2011 - June 29, 2011
9:00 a.m. - 12:00 p.m.
Kittredge Center

By delivering outstanding customer service, you build customer loyalty and its associated feelings of trust and confidence. Those feelings, in turn, inspire customer actions with clear benefits. This program is designed to help participants develop the mindset of stellar customer service by identifying behaviors that build strong customer relationships. This program allows participants to learn a range of skills- foundational, situational, supportive, organizational, and strategic in the most effective and efficient way possible.


Holyoke Community College
303 Homestead Ave. Holyoke, MA 01040