Effectively Handle Customer Complaints

Date:
June 29, 2011
Time:
7:30 a.m. - 8:30 a.m.
Location:
Picknelly Center
Admission:
$25
 

Demanding, savvy, smart customers are the norm. If they don't get what they want, they go elsewhere. Get proven steps for handling complaints effectively with powerful, creative strategies for handling complaints and maximizing retention.

 

Holyoke Community College
303 Homestead Ave. Holyoke, MA 01040
(413) 538-7000