Having trouble logging in? Review these instructions to be sure you're following all the steps. If you still can't login, help is always available at the HCC Help Desk. Be sure you are using the Firefox browser. You can download the browser here.
At the Moodle Log In screen, enter your username (ex: cscharmann890) and password, which is your DOB in the following format - mmddyy. Your username is derived of the following: the first initial of your first name + your full last name (leave out hyphens were applicable) + the last three (3) digits of your Student ID number.
This is the same convention for your "myPortal" account (email and college communications). If you have a hyphenated name, leave out the hyphen.
For example: Megan Johnson-Fitzgerald with an ID of 123456789 and DOB of 09/12/88 will have the following portal (email) and Moodle ID data: mjohnsonfitzgerald789 Password: 091288
If you do not know or have forgotten your password, click the "forgot password link", put in your HCC email address and you will receive directions to that account. If you have further difficulties, please contact the helpdesk at (413) 552-2075 or firstname.lastname@example.org.
If you are immediately returned to the login screen without an error message, or if you get some type of "Access Denied" or "Forbidden" error message: