E-mail - FAQs

Q: What if I have an HCC e-mail address and I am still having problems accessing the online application?
A: Check the typing and spelling of your e-mail. If you are still having problems, you can contact the ITD Help Desk at 413-552-2075 or helpdesk@hcc.edu.

Q: Can I apply if I don't have an HCC e-mail address?
A: Yes, Fall applicants will need to use their personal e-mail address (the one you included on your HCC college application as the "preferred" e-mail) and a unique password. If you have not yet applied to HCC or plan on readmitting to the college, you may do so here or contact the Admissions Office at 413-552-2321.

Q: What if my personal e-mail address still does not provide me access to the online application?
A: Please contact the Admissions Office at 413-552-2321 to see what e-mail address they have on file.

General - FAQs

Q: How many applications do I need to fill out?
A: One application form covers all scholarships.

Q: Can foreign students apply?
A: Yes, however, scholarships awarded will be based on in-state tuition.

Q: How do I provide a reference?
A: All scholarships require a reference. You will be prompted to enter the individual's full name and email address. It is an expectation that you respectfully request permission to use an individual as a reference PRIOR to entering their contact information. Once the contact information is entered, an e-mail will be immediately sent to the individual with a link to complete a reference questionnaire.

Q: What if I don't qualify for financial aid?
A: If you don't qualify for financial aid, attach a copy of the first two pages of the most recent head of household tax return.

Q: What if I am transferring?
A: There are a number of scholarships for students who are transferring included in the application.

Q: What if I am a part-time student?
A: Our scholarships often have a minimum number of credits being taken each semester, with some as low as 6 credits.

Q: Are these scholarships only available for HCC students?
A: They are available to students currently enrolled and those who have been accepted for the upcoming semester.

Q: Can I save my application and come back later?
A: Yes. Our application is set up in such a way that you can come back multiple times to complete it. You can save and keep editing your application by "Updating General Application" at the bottom of the form.

Q: How can I tell if my reference has been submitted?
A: Once you sign in, please click the Home tab and then "References" box. You have the option to resend your request for reference.

Q: Can I change my reference contact?
A: Yes. Sign in to your application and click on "References." You can resend a request for a reference or enter a new reference.

Q: I reviewed my Import information and the information is incorrect. How do I correct the information?
A: Once your General Application is completed, your HCC personal, contact and academic information is imported from HCC's Registrar Office. If you have concerns about the information in the imported fields, you must contact the Registrar's Office at (413) 552-2264.

Q: How will I know if I have received a scholarship?
A: If you are offered a scholarship, you will receive an email notifying you (to the email address you used to log in). You will also see a status beside scholarship applications on the "Home" tab displayed as "Offered."

Q: Entering Essays
A: All scholarships require an essay between 250 to 500 words. We encourage you to use word processing tools to confirm that your essay is grammatically accurate (spelling and punctuation). The HCC Writing Center offers a series of workshops on writing an essay for your scholarship application. Please call (413) 552-2599 or drop in DON238 for more information.

Essay: Tell us about yourself, your greatest successes, accomplishments, and personal achievements. Include educational and personal goals, life history, significant obstacles you have overcome, personal and financial needs that are unique to you, and any special circumstances that have had a significant impact on your academic performance. Also include any information about yourself that you would like the Scholarship Committee to consider when evaluating why you are a good candidate for a scholarship.

Q: Applying to Scholarship Opportunities
A: Once the questions on the General Application are answered, you are automatically matched to scholarships for which you meet the donor's criteria. No other action is needed for these scholarships. You will be presented with a list of recommended scholarship opportunities. These scholarships require additional information that is not included in the General Application. You are encouraged to click on each scholarship name to review the criteria. We encourage you to apply for scholarships where you meet ALL the donor's additional requirements.

Q: How can I see the scholarship opportunities to which I was automatically matched?
A: Students are only able to view scholarships for which they supplied additional information and submitted an application. Students may see scholarships that do not require additional action by clicking the "ALL" tab to review criteria.

Q: FAFSA Application
A: New and continuing HCC students are encouraged to complete the most recent Free Application for Federal Student Aid (FAFSA) online. After you complete your FAFSA, you will receive a link to access your SAR (Student Aid Report) within (5) business days of filing. HCC's school code is 002170. For questions about the FAFSA application, please visit our Financial Aid page.


Holyoke Community College
303 Homestead Ave. Holyoke, MA 01040