About HCC

Remote Resources

Whether you're staying home to stay safe or prefer to connect remotely, our student support services are accessible via chat, phone, email, and other remote interactive options, including Zoom, Webex, and Google chat.

Explore the links below to find info about tech support, the food pantry, free mental health resources, tips for remote learning, and more.

ask a question

Yes, you can still access tutoring provided virtually by HCC's Center for Academic Program Support (CAPS) and our Library! Explore the info below on ways to connect with writing, math, and general education tutors, and keep scrolling for info about contacting Advising or the research pros at the Library.

center for academic program support (caps)

Visit page for details


advisingcenter@hcc.edu (Email for Zoom office hours info)
Visit page for details


Got research questions? Our librarians have answers, and they're available by phone or Zoom. Get started by sending an email to library@hcc.edu.

Want to use a computer or get assistance in person? Reserve study time in the Library.

Need a computer or wifi at home? Chromebooks, WiFi hotspots, and graphing calculators are available to current students. 

tech support

Struggling with virtual technology? We've got your back.

HCC's Multi-Environment Resource Consultants (MERC) is a qualified team of students who are ready to help you with any technology related questions. This includes Zoom; Moodle; Google apps, calendar, and email; Online Services; DegreeWorks; Microsoft Office; and any other technology related issues you might have. Click here to contact MERC or email merc@hcc.edu

Additionally, you always have access to the IT Help Desk:


remote learning tips

Learning virtually might feel intimidating. We've gathered a few simple tips and best practices to help you be successful!

borrow a free hotspot/chromebook/graphing calculator

The HCC Library is closed to walk-ins, but while supplies last, pre-reserved Chromebooks, WiFi hotspots, and graphing calculators are available for free to current students. Students can pick up at the flag circle at HCC, request home delivery, or request by mail. Got more questions? Connect with a librarian by sending an email to library@hcc.edu.

If your family is facing food insecurity, barriers to internet access, or financial challenges due to the coronavirus pandemic, HCC is here to help.


HCC's food bank is still actively providing food for our students in need. Food pickup is available by appointment. Call 413.552.2783 or email thrive@hcc.edu to set up your pickup time. Click here for more details.

Need help applying for SNAP benefits (food stamps)? Please contact Luiz Perez at the Food Bank of Western Massachusetts by calling 413.247.9738 ext. 125. Leave your info, and Luiz will return your call. Applications can be completed over the phone.

Have more questions about food or housing insecurity? Call 413.552.2783 or email thrive@hcc.edu.


The HCC Library is closed to walk-ins, but a limited number of pre-reserved Chromebooks, WiFi hotspots, and graphing calculators are available for free to current students. Students can arrange for pick-up at the flag circle at HCC, request home delivery, or request by mail, by clicking here.

financial emergencies

Many members of our community are facing sudden job loss and other financial challenges as a result of the coronavirus pandemic. The President's Student Emergency Fund was set up so that students facing unexpected financial hardships can continue their studies and successfully complete their coursework. Click here to apply.

mental health resources

It's normal to feel anxiety and stress in times of uncertainty, but please know you are not alone!

Our WellConnect Student Assistance Program offers FREE 24/7 phone mental health counseling, as well as health and wellness coaching, legal consultation, and a variety of other services. You can find comprehensive information about their services, and directions on accessing WellConnect content online, at hcc.edu/wellconnect. They can also be reached at 866.640.4777 (voice/TTY).

If you'd like to speak to someone at HCC, please reach out to the office of Student Affairs at 413.552.2231.

domestic/dating violence

Are you worried about someone or do you have questions about domestic or dating violence? Do you recognize warning signs of an unhealthy relationship? Do you need help or support? SafeLink is Massachusetts' statewide 24/7 toll-free domestic violence hotline. Call 877.785.2020 or 877.521.2601 (TTY) to speak with a bilingual (English/Spanish) advocate.

New Student Orientation will be hosted online. At the educational planning session, the advisor will register you for orientation. Information about the online orientation will be emailed to you in mid-August.

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Fully remote
admissions@hcc.edu (Email for Zoom info)
Visit page for details

advising, career & transfer center

Fully remote
413.552.2722 (for advising appointments & Zoom info)
advisingcenter@hcc.edu (for general advising questions)
Virtual transfer visits
Virtual transfer appointments 
Visit page for details

affirmative action/title ix

Fully remote 
Visit page for details 

assessment center

Fully remote
Visit page for details

bartley center




the bunker/veterans' lounge

Fully remote
Visit page for details

center for academic program support (caps)

Fully remote
caps@hcc.edu (Email for Zoom info)
Visit page for details

computer labs

In keeping with Governor Baker's stay-at-home advisory, computer labs will not be open at this time. However, Chromebooks and hotspots are available through the Library for pickup or mailing.

financial aid

Fully remote
financialaid@hcc.edu (Email for Zoom info)
Visit page for details

gateway to college

Fully remote
Visit page for details

hcc mgm culinary arts institute


human resources

Fully remote
Visit page for details

it helpdesk


jump start programs

Fully remote

kittredge center

Fully remote 
Visit page for details


The Library is closed to walk-ins. While supplies last, pre-reserved Chromebooks, WiFi hotspots, and graphing calculators are available to current students. Students can pick up at the  flag circle at HCC, request home delivery, or request by mail.  

Connect with a librarian by sending an email to library@hcc.edu.

ludlow area adult learning center

Fully remote

office for students with disabilities & deaf services

Fully remote
osd@hcc.edu (Email for Zoom info)
Visit page for details & additional contact info

p.o.d. (provisions on demand)


springfield adult learning center @ stcc

Fully remote

strive/trio student support services

Counselors are available remotely during the following times. Contact to schedule a session outside of these times.

Monday – Friday  8:30 a.m. – 4:30 p.m.

student accounts

Fully remote
Visit page for details

student records/registrar

Fully remote
studentrecords@hcc.edu (Email for Zoom info)
Visit page for details

thrive center/food pantry

Food pickup available by appointment
Visit page for details

veterans services

Fully remote


866.640.4777 (voice/TTY)
Visit page for details

Arts & Humanities
To contact Kim Hicks (dean) or Mary Starzyk (administrative assistant), or to set up a Zoom appointment, please send us an email.

Social Science, Business & Integrative Learning

Health Sciences & Culinary Arts


Social Sciences
socialscience@hcc.edu (Email for Zoom info)

Science, Technology, Engineering & Math
stem@hcc.edu (Email for Zoom info)

more info

Teaching & Working Remotely

Resources and tips for teaching and working remotely.

Learning Remotely

Resources and tips for learning remotely.