Explore frequently asked questions from our online students.
Your online, blended courses, and/or online enhanced courses are available on the HCC course management system Moodle.
How to Access Moodle
To activate your Moodle account, log in here.
Moodle, email, and RAVE usernames are the same: The first initial of your first name + your last name + last three digits of your Student ID, all lower case with no punctuation or spaces.
Ex: John Smith 000123456 = jsmith456
All initial passwords are the same until you change them. An uppercase "H" + lowercase "cc" + the last six digits of your HCC ID number.
Ex: John Smith 000123456 = Hcc123456
It is recommended that before classes start, you explore Moodle, our Learning Management System, by self-enrolling in the Learn Moodle course.
Please Note: Your Moodle account will be created 24 hours after your application/registration. You will have access to your class(es) in Moodle the Wednesday before the semester starts.
No. Most online courses will have due dates for assignments, quizzes, tests, etc., discussion forums, and other class work. Almost all courses have assignments that require students to communicate with other students online.
Online courses are structured so that the course content traditionally delivered in the classroom is delivered online. Course materials are accessed through our course management system, Moodle. Each course's syllabus provides detailed information about the interaction requirements and expectations for the class.
Each course syllabus will list the communication policies for the class. Most faculty require that students communicate with them using their HCC email address, and set clear expectations for communication. Open communication forums are often available so that students may ask questions that may be answered by fellow students or the instructor.
Communicating with your classmates and instructor is an important part of online learning. Most online classes use written forums for class discussions, and occasionally students may also be asked to engage in live chats. Online discussions are most often written conversations that serve to take the place of face-to-face instruction and allow students to share their relevant knowledge with their classmates and the instructor.
Online classes are just as rigorous as their on-campus equivalents. While online courses afford students greater flexibility in terms of when and where work is completed, the amount and nature of the coursework is comparable to that assigned to an on-campus course, and students should expect to complete nine to twelve hours of coursework for each three-credit course.
Time management is key to online learning. Students are expected to be active learners and engaged in the class throughout the semester. Each course is unique, but most online faculty expect students to participate in learning activities several days per week, just as would be the case for an in-person class.
- The HCC Library; for personalized library assistance, check out the Ask a Librarian service!
- Online tutoring is available in many subjects including accounting, English (writing, information literacy and research methods), mathematics, and the sciences. Click here to get started, and log in using your HCC username and password.
- The Office for Students with Disabilities & Deaf Services can be reached at firstname.lastname@example.org, 413.552.2417, or by stopping by DON 147 on campus.
- In addition to every student being assigned an academic advisor, online students can also use the academic advising services at email@example.com.
For Massachusetts Residents & Online Students in Non-SARA Member States & Territories
After you have exhausted the complaint procedures made available by Holyoke Community College, located online, if your complaint has not been resolved, you may file a consumer complaint with the Massachusetts Department of Higher Education by using the consumer complaint form. The DHE consumer complaint form should be used by students who are located in:
- Non-SARA Member States or Territories (e.g., California, Guam, etc.)
For Online Students Located in SARA Member States & Territories
After you have exhausted the complaint procedures made available by Holyoke Community College, located online, if your complaint has not been resolved, you may file a complaint with the DHE by using the SARA complaint form. The DHE SARA complaint form should be used by students who are located in SARA member states and territories. This includes all students who are located in SARA member states and territories for the purposes of completing out-of-state learning placements, such as internships, practica, clinical experiences, etc. in SARA member states and territories outside Massachusetts.
Additional information from the DHE's SARA complaint website is below:
The SARA complaint process is as follows:
- Students must first attempt to resolve their complaint using internal administrative procedures offered by the SARA institution.
- After all administrative remedies have been exhausted with the MA-SARA institution, the student may submit a SARA Complaint via the URL below.
- The Department shall send a copy of the complaint to the institution that is the subject of the complaint
- Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the student and the Department.
More information about DHE's complaint processes can be found here.