Courses & Programs

Online FAQs

Explore frequently asked questions from our online students.

Your online, blended courses, and/or online enhanced courses are available on the HCC course management system Moodle.

Login Instructions

How to Access Moodle

To activate your Moodle account, log in here.


Moodle, email, and RAVE usernames are the same: The first initial of your first name + your last name + last three digits of your Student ID, all lower case with no punctuation or spaces.

Ex: John Smith 000123456 = jsmith456


All initial passwords are the same until you change them. An uppercase "H" + lowercase "cc" + the last six digits of your HCC ID number.

Ex: John Smith 000123456 = Hcc123456

Learn Moodle

It is recommended that before classes start, you explore Moodle, our Learning Management System, by self-enrolling in the Learn Moodle course.

Please Note: Your Moodle account will be created 24 hours after your application/registration. You will have access to your class(es) in Moodle the Wednesday before the semester starts.

Contact Online Programs at 413.552.2272 or We are available Monday – Friday from 8 to 5 p.m.

You can also contact MERC: Students Helping Students Team. You can reach them at 413.552.2232 or via email at

No. Most online courses will have due dates for assignments, quizzes, tests, etc. Some courses have assignments that require students to communicate and work with other students.

Online courses are structured so that the course content traditionally delivered in the classroom is delivered online. Course materials are accessed through our course management system, Moodle. Some classes may have an in-person requirement (final exam, labs, etc.). The class's course interaction plan provides detail information about the interaction requirements and expectations for each class.

For more information, please see the HCC Moodle Policy.

Most online classes use discussion forums for class discussions. Students have differing reactions to this form of communication. Usually students like online discussions because they provide time to reflect on the course content. They also like that they hear/read from all of their classmates, not just the most vocal students.

A student comment about online forums: "I felt I was more inclined to participate and express myself in the online forum, as opposed to the classroom where I feel self-conscious about raising my hand."

Communicating with your classmates and instructor is an important part of online learning. Online courses are designed to offer flexibility; therefore, students are not required to log in at the same time. You will rarely engage in live chats with your classmates. Instead, you will answer questions posted by the instructor. You will also be able to read and respond to your classmates' posts and comments. Your instructor will be present in the discussions as well, highlighting key points and helping the class stay on track.

You will also be able to post questions of your own. Moodle has an internal message system so if you're confused about an assignment or have technical problems with the course, you can often get a quick answer from your classmates without having to wait for the instructor to respond.

Absolutely not! Unfortunately, some students often have the misconception that online courses will be easier than on-campus courses, and this is simply not true. While in an online course you have greater flexibility in terms of when you complete your coursework, the amount and nature of the coursework is comparable to that assigned to an on-campus course.

Remember, one of the biggest challenges faced by online students is time management, so it is important that you are able to manage your time wisely and maintain self-motivation. Also, please remember that communication is key! It is important that students stay in contact with instructors and peers.

The content of online assignments is similar to in-person assignments. You may be asked to refer to your textbook and/or other course materials. In most cases, you will be asked to submit assignments via file uploads. Your instructor will provide clear directions on how to submit/upload assignments in the Moodle course site.

Tests and quizzes in your online course will be similar to those of face-to-face courses. Deadlines and instructions will be available in the course syllabus.

Online students are active learners and engaged in the class throughout the semester. Most online faculty expect you to log in and participate in learning activities at least three days a week. Each course is different. Most courses require students to read and reply to discussion postings, submit assignments, participate in small group activities, etc.

Any college course (face-to-face or online) requires students to spend 9-12 hours a week in a three-credit course over a 14-week semester, including attendance, readings, and assignments. You will also be expected to meet deadlines set by the professor. While you can decide what days and what time to "attend class," online classes at HCC are not self-paced or independent study.

Academic advising for online students is available at

The HCC Library works to ensure that online students have access to resources and services that mirror those available to students enrolled in on-campus classes. For personalized library assistance, check out Ask a Librarian resources.


Academic support and tutors are available online in accounting, writing, mathematics, information literacy and research methods, and sciences is available through eTutoring.

To log in to our free Online Tutoring Service, please use your Moodle username and password. If you are having problems with your login, please contact Andrew Fletcher, Learning Resource Coordinator at

After you log in, if you have technical difficulties, please visit this website for technical support.

Similar to face-to-face classes, you can add or drop classes prior to the start of the semester or during the add/drop period, a four-day period at the beginning of the semester.

After this period, an online course withdrawal form must be submitted to Student Records (check drop deadlines for refund purposes). Courses dropped during the add/drop period do not appear on the student's HCC transcript. After add/drop, a "W" withdrawal grade is recorded in the transcript.