Courses & Programs

State Authorization Reciprocity Agreement

Complaint Procedures

IMPORTANT: Massachusetts recently passed legislation to join the National Council for State Authorization Reciprocity Agreements (NC-SARA) however, final approval is pending.

Students enrolled in online courses who are residents of states other than Massachusetts, and when such state is a SARA participating state, may submit complaints to the Dean of Online Education Dr. Karin M. Camihort by completing the Complaint Form.

Efforts will be made to determine the appropriate course of action, and the student will be notified within 3 days following the receipt of a complaint.

If the attempt to resolve the complaint via internal institutional processes fails, students enrolled in online courses who are residents of states other than Massachusetts, and when such state is a SARA participating state, may appeal the College's decision to the Massachusetts Department of Higher Education which makes complaint forms available on its website.

The contact information for the Massachusetts Department of Education is:

One Ashburton Place Room 1401
Boston, MA 02108 (617) 994-6950

Holyoke Community College will not in any way retaliate against an individual who reports a perceived violation of HCC policy, state, federal, or local law. Further, HCC will not tolerate retaliation by any employee or student.