Courses & Programs

State Authorization Reciprocity Agreement

Complaint Procedures

Massachusetts recently passed legislation to join the National Council for State Authorization Reciprocity Agreements (NC-SARA); however, final approval is pending.

Students enrolled in online courses who are residents of states other than Massachusetts, and when such state is a SARA-participating state, may submit complaints to the Vice President of Academic & Student Affairs Mónica Perez, by completing this Complaint Form.

Efforts will be made to determine the appropriate course of action, and the student will be notified within three days following the receipt of a complaint.

If a student is not satisfied with the outcome of this process, they may appeal to the Massachusetts SARA portal agency. Complaints involving allegations of fraud and false or misleading information may also be filed with the Massachusetts portal agency.

The SARA portal agency in the student's state of residence will be notified of any complaint filed with the Massachusetts portal agency. The student's home state may assist the Massachusetts portal agency as needed. The complaint resolution by the Massachusetts portal agency is final and cannot be appealed to another state or federal agency or to NC-SARA.