Fall classes will be held remotely – learn about the different types of classes. | COVID-19 information

Student Life

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Guide for Working Remotely

Technology

  • If you need a laptop, request one from your supervisor. IT is working hard to secure the technology we need to conduct business, teaching, and learning online.
  • If you have a work laptop, bring it home along with power cords, a dock (if you have one), and a mouse if you need one.
  • Please let IT know if you require access to HCC servers/Virtual Private Network (VPN).
  • If you plan to use your personal technology at home, please let IT know if you require access to HCC servers or require specific software to do your work.
  • You will most likely need high-speed internet access to complete some functions of your job. If you do not have internet access, please contact your supervisor, who can assist with facilitating your IT needs.
  • IT will do everything that we can to resolve any issues as quickly as possible. If you need assistance, please contact the Help Desk at helpdesk@hcc.edu or 413.552.2075.
  • If your college-issued computer has hardware issues that need to be resolved in person, inform the Help Desk and your supervisor as soon as possible.

Passwords

  • Ensure you have access to necessary passwords.
  • Time and Attendance: Be sure you can access SSTA (Self-Service Time and Attendance) to enter and approve attendance at home.

Voicemail

Change your voicemail message to indicate you are off campus. Make sure you know how to change your voicemail and access your messages remotely. If you wish, you can also ask IT to forward your voicemail to your email, cell phone, or home phone.

Personal items

  • Take home plants or personal items that you would like to have while telecommuting.
  • Remove perishables if your office has a shared refrigerator.

Necessary materials

If there are documents, files, or other materials that you need to have with you in order to conduct college business, bring it home with you, however YOU MUST GET AUTHORIZATION FROM YOUR SUPERVISOR prior to taking home any materials that contain student, employee, or third party personally identifiable information (PII).

  • If you must take sensitive or confidential materials with you, you must ensure safeguard them from unauthorized disclosure.
  • Do not leave sensitive documents where unauthorized persons, such as friends or family members, might have access to their information.
  • Consider securing them in a them in a locked cabinet or, if possible, locking the door to the room in which you work.

Plan to collaborate

  • Supervisors should prepare and communicate a plan for collaborating with your team, whether through Google Drive, docs and sheets, or via email or another method.
  • Don't forget to cancel and reschedule meetings, using Zoom or other remote technologies.

Finally, remember to check your email daily for updates from HCC.

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