Who can help?

HCC Helpdesk - Frost 109

413.552.2075
helpdesk@hcc.edu

Submit a Request
How to - Web Helpdesk

Mon - Thurs: 8:00 am - 7:00 pm
Fri: 8:00 am - 5:30 pm
Sat: 9:00 am - 12:00 pm


Help

Looking for MyHCC? It is now a drop down menu at the top of every page!
DID YOU KNOW?
  • You have to log into Email first to set the password for the rest of your accounts.
  • Your username and password for campus computers, campus wireless, Password Manager, HCC email, Moodle and RAVE are the SAME.
  • Online Services is not connected to the others, and needs to be setup separately. 

Instructions for login, campus wireless setup, Google Apps and Ellucian GO are all located below.


Change or Reset your account passwords here!

Please note: this does NOT change your Online Services password

Please follow the instructions for the device you are setting up.

Are you a guest to our campus?  If so, please follow these instructions:

Login here if you need to check on messages that might have been caught by our filter.  Your credentials are the same as e-mail. 

Download HCC's mobile apps for your smart phone or tablet!

Who can help?

HCC Helpdesk - Frost 109

413.552.2075
helpdesk@hcc.edu

Submit a Request
How to - Web Helpdesk

Mon - Thurs: 8:00 am - 7:00 pm
Fri: 8:00 am - 5:30 pm
Sat: 9:00 am - 12:00 pm