Who can help?

HCC Helpdesk - Frost 109

413.552.2075
helpdesk@hcc.edu

Submit a Request
How to - Web Helpdesk

Mon - Thurs: 8 a.m. - 7 p.m.
Fri: 8 a.m. - 5 p.m.
Sat: 8 a.m. - Noon


Help

DID YOU KNOW?
  • You have to log in to your HCC email first in order to set the password for the rest of your accounts
  • Your username and password for campus computers, campus wireless, Password Manager, HCC email, Moodle, and RAVE are the same
  • Online Services is not connected to the others, and needs to be set up separately

Instructions for logging in, campus wireless setup, Google Apps, and Ellucian GO are all located below.


Change or reset your account passwords here!

Please note: This does NOT change your Online Services password

Please follow the instructions for the device you are setting up.

Are you a guest to our campus?  If so, please follow these instructions:

Log in here if you need to look for messages that might have been caught by HCC's spam filter. Use your HCC email credentials.

Download HCC's mobile apps for your smart phone or tablet!

Who can help?

HCC Helpdesk - Frost 109

413.552.2075
helpdesk@hcc.edu

Submit a Request
How to - Web Helpdesk

Mon - Thurs: 8 a.m. - 7 p.m.
Fri: 8 a.m. - 5 p.m.
Sat: 8 a.m. - Noon