Courses & Programs

Satisfaction Survey

In order to help us improve the quality of our testing center services, we would appreciate your feedback in an anonymous survey.

Take the survey


Elaine Hebert-Dancik

Coordinator, Testing and Workforce Certification Center

ABE & Workforce Development

Kittredge Center 204

413.552.2112 (Tel)

Testing & Workforce Certification Center

HCC's Testing & Workforce Certification Center is a state-of-the-art testing site that provides HCC students, area businesses, and the community at-large with an optimal testing experience. The center offers a range of testing and test preparation services, ranging from high school equivalency exams to occupational analyses. Testing can help you evaluate the skills you have—and need—to advance your academic and career goals. It also is essential for licensure and certification in many fields. 

Our mission is to ensure that all test candidates are treated with respect and dignity, and are provided with national test vendor-required accommodations in a clean, quiet, and accessible space that offers flexible testing hours. Our testing center staff strives to consistently provide informative, accurate, and friendly customer service to all, and strictly adheres to the Professional Standards and Guidelines as set forth by the National College Testing Association (NCTA).

Hours & Location

The Testing & Workforce Certification Center is located in Room 204 of the Kittredge Center.

Monday – Thursday: 8 a.m. – 6 p.m.
Friday: 8 a.m. – 4 p.m.
Saturday: Please contact the Testing Center at testing@hcc.edu or 413.552.2112

contact

Elaine Hebert-Dancik, Coordinator
Phone: 413.552.2112
Email: ehebertdancik@hcc.edu

Satisfaction Survey

In order to help us improve the quality of our testing center services, please complete this anonymous survey.

Tests Offered


WorkKeys assessments have been used for more than two decades to measure essential workplace skills and help people build career pathways.

WorkKeys is a skills assessment system that helps employers select, hire, train, develop, and retain a quality workforce. The assessments measure foundational and soft skills.

WorkKeys assessments measure skills that employers feel are essential to success in the workplace. Students, job seekers, and seasoned professionals can use WorkKeys to learn more about their strengths and weaknesses and gain a valid way to demonstrate their abilities to employers. Educators and employers can use it to help take the guesswork out of determining student, applicant, and employee qualifications.

Each WorkKeys assessment offers varying levels of difficulty. The levels build on each other, incorporating the skills assessed at the previous levels. For example, at Level 5, individuals need the skills from Levels 3, 4, and 5. The complexity can also increase as the quantity and/or density of the information increases.

WORKKEYS CERTIFICATES

National Career Readiness Certificate (NCRC): Successful completion of WorkKeys assessments in Applied Mathematics, Locating Information, and Reading for Information can lead to earning the National Career Readiness CertificateTM (NCRC®)a portable credential earned by more than 3 million people across the United States.

The NCRC is based on the performance of three ACT WorkKeys assessments - Applied Mathematics, Locating Information, and Reading for Information.

  • Bronze - minimum Level 3 in all 3 assessments
  • Silver - minimum Level 4 in all 3 assessments
  • Gold - minimum Level 5 in all 3 assessments
  • Platinum - minimum Level 6 in all 3 assessments

Proficiency Certificate for Teacher Assistants (PCTA): The WorkKeys Proficiency Certificate for Teacher Assistants provides a valid, field-proven way to boost elementary education, in accordance with the No Child Left Behind Act. It enables paraprofessional teacher assistants to demonstrate their proficiency in three content areas:

  • Applied Mathematics - minimum Level 4 required
  • Business Writing - minimum Level 3 required
  • Reading for Information - minimum Level 5 required (in MA)

Through the assessments and on-the-job classroom observation, the Instructional Support Inventory (ISI) teacher assistants can demonstrate knowledge and skill levels in line with what is achieved in two years of postsecondary study.

Please click here for WorkKeys FAQ's

WORKKEYS SAMPLE QUESTIONS & PRACTICE TESTS
Sample Questions

You will find sample questions for the following assessments on the WorkKeys online test preparation page.

The National Career Readiness Certificate Assessments

Other Foundational Skills Assessments

Soft Skills Assessments

PRACTICE TESTS

Practice tests are also available at the cost of $5.00/test for the following assessments:

  • Applied Mathematics
  • Applied Technology
  • Locating Information
  • Reading for Information

There is no practice test for the PCTA Business Writing. However, you may download our business writing study guide.

Advantages to taking a practice tests include:

  • Practice tests are actual tests with retired questions
  • Two-hour testing time
  • Feedback and score received
  • Identify your gaps

To purchase a practice assessment, please click here. At the webpage:

  1. Scroll down to WHAT IT TAKES and click on WORKKEYS TEST PREPARATION.
  2. Scroll down to ONLINE TEST PREPARATION and click on READ MORE.
  3. Scroll down to PURCHASE A PRACTICE TEST.
  4. Please take note of the ONLINE PRACTICE TEST SYSTEM REQUIREMENTS
  5. You will be prompted to create a WorkKeys Account
  6. Purchase the assessment of your choice.

Click here to register

Castle Worldwide provides examination delivery, design, and development services to certification and licensure organizations, government agencies, corporations, educational institutions, and trade and professional associations.

Castle's mission is to provide you with a safe, secure, comfortable, and convenient testing experience.

If you need assistance with candidate services including scheduling, testing, or reporting, please feel free to contact a customer service representative by telephone at 1.919.572.6880.

Please contact your test sponsor for more information. To learn more about testing with Castle, see test instructions, sample questions, practice tests, and certification test FAQ's, please click here.

The college placement test, also known as the Accuplacer, is available on campus through the HCC Assessment Center. The test may also be taken online. You'll find all the information here. Have questions? Contact the Admissions Office at 413.552.2321 or admissions@hcc.edu. We're here to help!

The HCC Testing & Workforce Certification Center is a National College Testing Association (NCTA) approved test site for distance learning proctored exams. We offer distance learning candidates a secure, quiet, and clean environment for their exams.

Please confirm ahead of time that your college or university recognizes the HCC Testing & Workforce Certification Center as an approved proctoring site by forwarding our test center information to your institution.

Please click here to schedule and pay for your test appointment.

The cost for a proctored exam is $25 per testing hour. The fee is based on the maximum exam time permitted, as defined by your institution. Proctor fees are not pro-rated.

IMPORTANT: Effective July 1, 2017, the CLEP exam fee will be $85. Test takers who purchase their registration tickets on or after that date will be charged the new fee. Registration tickets purchased prior to that date will still be valid until their stated expiration dates.

CLEP testing will continue to be free for eligible military service members, spouses, and civilian employees (eligibility details).   

You can earn college credit for what you have learned on the job or from life experience through the College Level Examination Program (CLEP). These computer-based exams, which are offered at the HCC Testing & Workforce Certification Center, test your knowledge of introductory college-level subjects. By earning a satisfactory score, you earn the same amount of credit as a student who has successfully completed the same course at 2,900 colleges and universities across the country.

CLEP gives you the opportunity to earn college credit for what you already know. These exams test your knowledge of introductory college-level subjects.

For Holyoke Community College Students: HCC provides credit for successful scores on 30 CLEP exams. Please contact us for information on available exams. You will find exam descriptions, sample questions, and study guides here.

For Non-Holyoke Community College Students: Please consult your institution's Advising Center and/or Registrar's Office for required passing scores and credits awarded. You will find exam descriptions, sample questions and study guides here.

CLEP for Non-Military

Total Cost per CLEP Exam: $120 per exam ($85 exam fee paid directly to CLEP, plus $35 HCC proctoring fee)

Create Your CLEP Account:

  1. Go to www.collegeboard.org/clep to create your CLEP account
  2. Select your exam
  3. Select your score recipient institution
  4. Pay the CLEP exam fee
  5. Print your CLEP ticket to bring to your test appointment

Schedule Your CLEP Exam Appointment

All exams must be scheduled a minimum of 48 hours prior to your preferred date(s)/time(s). Please be sure to schedule your exam appointment so you can comfortably complete your exam prior to our test center closing times. To schedule your exam, please click here.

For Special Accommodations
For special accommodations (documented), please contact the Testing Center to make arrangements well in advance of your test date.

How Do I Get Credit for CLEP?

When you create an account with CLEP at www.collegeboard.org/clep, select your score-recipient institution. An official score report will automatically be forwarded to your school recipient within 7-10 business days. You will receive a copy of your score for your records immediately after the examination, except for College Composition which takes 2-3 weeks and will be simultaneously mailed directly to the address you provided in your CLEP account and to your score-recipient institution. If you opt not to name your score recipient when creating your CLEP account and purchasing your exam from CLEP, you can request a transcript from CLEP at a later time for a $20 fee by calling 800.257.9558 or submitting the Transcript Request Form available here.

What Should I Bring on Exam Day?

  1. Your Primary ID: Government-issued photo/signature, i.e. driver's license, state ID, or passport
  2. Your CLEP ticket

No cell phones, calculators, electronic devices of any kind. All watches, all bracelets, books, personal belongings, papers or food/drinks, etc. are allowed in the testing room. A light sweater or jacket is allowed, but you will be asked to turn it inside-out prior to entering the testing room. Secure lockers are available free of charge. Scratch paper, pencils, and earplugs are provided by the test center. Exams are 90 minutes long, except College Composition, which is two hours long.

CLEP for Active Military personnel

The HCC Testing & Workforce Certification Center is a fully-funded CLEP partner. Through this program, eligible DANTES-funded test takers attempting a test title for the first time will have their $85 exam fee funded by DANTES, and the testing center will waive the $35 registration fee.

Please go to www.clep.collegeboard.org/earn-college-credit/military-benefits to consult the DANTES eligibility chart.

Day of Testing: Please bring your CLEP ticket and two valid forms of ID (your valid military ID and a government-issued photo/signature ID i.e. driver's license or passport)

For Special Accommodations

For special accommodations (documented), please contact the Testing Center to make arrangements well in advance of your test date.

How Do I Get Credit for CLEP?

When you create an account with CLEP at www.collegeboard.org/clep, select your school recipient. An official score report will automatically be forwarded to your school recipient within 7-10 business days. You will receive a copy of your score for your records immediately after the examination, except for College Composition which takes 2-3 weeks and will be simultaneously mailed directly to the address you provided in your CLEP account and to your score-recipient institution. If you opt not to name your score recipient when creating your CLEP account and purchasing your exam from CLEP, you can request a transcript from CLEP at a later time for a $20 fee by calling 800.257.9558 or submitting the Transcript Request Form available here.

I'm Ready to Take a CLEP Exam. What Do I Do?

Please go to www.collegeboard.org/clep to create your account, order your exam, and select you score recipients. Please print your CLEP ticket and bring it with you to your CLEP test appointment.

How Do I Schedule My CLEP Exam Appointment at the Test Center?

The HCC Testing & Workforce Certification Center is a fully-funded CLEP partner. Thus, both the $85 exam fee due to DSST and the $35 proctoring fee due to HCC are waived.

All exams must be scheduled a minimum of 48 hours prior to your preferred date(s)/time(s). You must also be sure to schedule your exam appointment so you can comfortably complete your exam prior to our test center closing times.

For scheduling, please click here.

What Should I Bring on Exam Day?

  1. Your active military ID
  2. Your Primary ID: Government-issued photo/signature i.e. driver's license or passport
  3. Your CLEP ticket

No cell phones, calculators, electronic devices of any kind. All watches, all bracelets, books, personal belongings, papers or food/drinks, etc. are allowed in the testing room. A light sweater or jacket is allowed, but you will be asked to turn it inside-out prior to entering the testing room. Secure lockers are available free of charge. Scratch paper, pencils, and earplugs are provided by the test center. Exams are 90 minutes long, except College Composition, which is two hours long.

Test Center Hours

Monday - Thursday: 8 a.m. - 6 p.m. 
Friday: 8 a.m. - 4 p.m. 
Saturday: Please contact the test center at 413.552.2112 or  testing@hcc.edu to schedule Saturday exams.

Parking

Please park your vehicle in Lot D. If the gate to Lot D is closed you can access it via Lot E. Please click here to access directions to our campus and a campus map.

Always check with your academic advisor or registrar to determine which CLEP exam is right for you!

The nationally recognized DSST program allows you to receive college credit for learning acquired outside traditional classrooms. DSST exams offer students a cost-effective, time-saving way to use their life experiences and knowledge to accomplish their educational goals. Currently, over 1,900 colleges and universities recognize the DSST program and award college credit for passing scores.

You can fast-forward your college education and save on tuition through the DSST credit-by-exam program. DSST helps you receive college credits through a suite of more than 30 exams in college subject areas such as Social Sciences, Math, Applied Technology, Business, Physical Sciences, and Humanities.

For Holyoke Community College Students: DSST/HCC course equivalencies coming soon

For Non-Holyoke Community College Students: Please consult with your institution's Advising Center and/or Registrar's Office for required passing scores and credits awarded. You will find exam fact sheets and practice tests here.

DSST for civilians

Total cost per DSST exam: $115 per exam ($80 exam fee paid directly to DSST plus the $35 HCC proctoring fee)

At your DSST appointment, you will create our DSST account, and select your exam and your score-recipient institution. Your score-recipient institution code can be found here (click on the Locate an Institution tab at the top of the page). An official score report will automatically be forwarded to your school recipient within 7-10 business days. You will see your score report online upon completion of your exam.

For Special Accommodations

For special accommodations (documented), please contact the Testing Center to make arrangements well in advance of your test date.

How Do I Schedule My DSST Exam Appointment at the Test Center?

All exams must be scheduled a minimum of 48 hours prior to your preferred date(s)/time(s). You must also be sure to schedule your exam appointment so you can comfortably complete your exam prior to our test center closing times.

Test Center Hours:
Monday - Thursday: 8 a.m. - 6 p.m.
Friday: 8 a.m. - 4 p.m.
Saturday: Please contact the test center via telephone at 413.552.2112 or via email at testing@hcc.edu

Please click here to schedule your test.

How Do I Get Credit for DSST?

When you create an account with DSST account at the testing center, you will be asked to include your school recipient DSST site code. This can be found here (click on the Locate an Institution tab at the top of the page). An official score report will automatically be forwarded to your school recipient within 7-10 business days. You will see your score report online upon completion of your exam.

What Should I Bring on Exam Day?

  1. Your Primary ID: Government-issued photo/signature i.e. driver's license, state ID or passport

No cell phones, calculators, electronic devices of any kind. All watches, all bracelets, books, personal belongings, papers or food/drinks, etc. are allowed in the testing room. A light sweater or jacket is allowed, but you will be asked to turn it inside-out prior to entering the testing room. Secure lockers are available free of charge. Scratch paper, pencils, and earplugs are provided by the test center. Exams are 90 minutes long, except College Composition, which is two hours long.

Parking

Please park your vehicle in Lot D. If the gate to Lot D is closed you can access it via Lot E. Please click here to access directions to our campus and a campus map.

DSST for Active Military Personnel

The HCC Testing & Workforce Certification Center is a fully-funded DSST test center. Through this program, eligible DANTES-funded test takers attempting a test title for the first time will have their $80 exam fee funded by DANTES, and the test center will waive the $35 registration fee. At your DSST appointment, you will create our DSST account, and select your exam and your score-recipient institution. Your score-recipient institution code can be found here (click on the Locate an Institution tab at the top of the page). An official score report will automatically be forwarded to your school recipient within 7-10 business days. You will see your score report, online, upon completion of your exam. Useful links to determine your military eligibility include:

Please bring two valid forms of ID:

  1. Your valid military ID
  2. A government-issued photo/signature ID, i.e. driver's license or passport

For Special Accommodations

For special accommodations (documented), please contact the Testing Center to make arrangements well in advance of your test date.

How Do I Get Credit for DSST?

You can create your DSST account online at the test center at the time of your test appointment. You will be asked to include your school recipient DSST site code. This can be found here (click on the Locate an Institution tab at the top of the page). An official score report will automatically be forwarded to your school recipient within 7-10 business days. You will see your score report online upon completion of your exam.

How Do I Schedule My DSST Exam Appointment at the Testing Center?

The HCC Testing & Workforce Certification Center is a fully-funded DSST test site. Thus, both the $80 exam fee due to DSST and the $30 proctoring fee due to HCC are waived. All exams must be scheduled a minimum of 48 hours prior to your preferred date(s)/time(s). You must also be sure to schedule your exam appointment so you can comfortably complete your exam prior to our test center closing times.

Test Center Hours:

Monday - Thursday: 8 a.m. - 6 p.m.
Friday: 8 a.m. - 4 p.m.
Saturday: Please contact the test center via telephone at 413.552.2112 or via email at testing@hcc.edu

Please click here to schedule your exam.

What Should I Bring on Exam Day?

  1. Your active military ID
  2. Your Primary ID: Government-issued photo/signature, i.e. driver's license or passport

No cell phones, calculators, electronic devices of any kind. All watches, all bracelets, books, personal belongings, papers or food/drinks, etc. are allowed in the testing room. A light sweater or jacket is allowed, but you will be asked to turn it inside-out prior to entering the testing room. Secure lockers are available free of charge. Scratch paper, pencils, and earplugs are provided by the test center. Exams are 90 minutes long, except College Composition, which is two hours long.

Parking

Please park your vehicle in Lot D. If the gate to Lot D is closed you can access it via Lot E. Please click here to access directions to our campus and a campus map.

Always check with your academic advisor or registrar to determine which DSST exam is right for you!

GED Testing Service logoHCC provides an opportunity to earn your high school equivalency certificate through the GED or HiSET exams. The exams are online, though a paper test option is available. Sample questions and practice tests are available to help you prepare. Test takers can also access career counseling and learn more about furthering their education.

What's on the GED Exam?

The GED test has four subject areas:

  1. Reasoning Through Language Arts 
  2. Mathematical Reasoning
  3. Science
  4. Social Studies
Learn More About GED 

Information regarding testing fees and requirements can be found on the GED website.

To Apply

To register, visit the GED website and create an account. After creating an account, you can register for the test. You may also download free preparation materials and information about GED testing procedures.

Transportation & Parking

Free parking is available in campus lots. There is also frequent bus service available to the HCC campus.

From Springfield take the Purple 11 PVTA bus

From Westfield take the Blue 233 PVTA bus

From Northampton and Easthampton take the Red 41 PVTA bus

PVTA bus schedules are available online or at the HCC switchboard in the lobby of the Frost Building.

Contact

Elaine Hébert-Dancik, Test Center Coordinator
Email: ehebertdancik@hcc.edu
Phone: 413.552.2112
Fax: 413.552.2745

why take the ged?

If you have outside training or work skills equivalent to an HCC course, you can earn HCC credits by taking HCC Challenge Exams. Challenge Exams are computer-based exams administered at the HCC Testing & Workforce Certification Center. 

All exams must be scheduled a minimum of 48 hours prior to your preferred date(s)/time(s). You must also be sure to schedule your exam appointment so you can comfortably complete your exam prior to the center's closing time.

Testing Hours

Monday – Thursday: 8 a.m. to 6 p.m.
Friday: 8 a.m. to 4 p.m.
Saturday: Please contact the Testing Center by telephone at 413.552.2112 or by email at testing@hcc.edu

Please check with your advisor to be sure the HCC Challenge Exams are right for you!

Frequently Asked Questions
Complete List of Challenge Exams
Scheduling
Frequently Asked Questions

I plan on earning my bachelor's degree. Will HCC Challenge Exam credits transfer?

Challenge Exam credits are valid only at HCC and currently will not transfer to other institutions.

How many credits can I earn through HCC Challenge Exams?

The amount of credits per exam corresponds to the amount of credits in the HCC course. Please note, you can only earn up to half the overall credits for your certificate or degree by taking challenge exams or other get-college-credit exams (i.e., CLEP and DSST).

How long is a challenge exam?

You will have up to three hours to complete the exam.

How often can I take a challenge exam?

Exams can be taken once every three months. Once you complete the exam, you will find out whether you passed or failed, but not your score.

What is the passing score for a challenge exam?

The passing score is 70%.

How and when will the exam score be recorded on my transcript?

The information will be transmitted to the Registrar and will appear on your transcript once you have other HCC credit.

Are there study guides available?

No, at this time there are not.

I have a documented disability. How can I receive assistance (i.e., reader or scribe) or more time for the exam?

Please contact HCC's Office of Students with Disabilities & Deaf Services (413.552.2582/TTY or mconroy@hcc.edu) to arrange for accommodation. Please contact them at least two weeks prior to your planned test.

How often are challenge exams offered?

Testing is available Monday through Friday with start times between 9:30 a.m. and 1:30 p.m., exclusive of holidays. An appointment is required.

How much does a challenge exam cost?

The cost is $35 per exam.

Is the fee refundable if I change my mind, or if the testing center is closed for inclement weather?

The $35 fee is forfeited if you decide not to take the exam once it has already been scheduled. Your exam can be rescheduled once (via RegisterBlast) within a three-month period. After the three-month period, your $35 fee is forfeited.

Where do I take a challenge exam?

Challenge exams are taken at the HCC Testing & Workforce Certification Center located in the Kittredge Center (Room 204).

Complete list of HCC Challenge Exams

ACC 115: Computer-Assisted Accounting
Designed to give students with an accounting background a familiarity with accounting spreadsheet applications. System design theory and accounting theory will be integrated to convert a manual accounting system to a computerized system through use of spreadsheet software. 

BUS 101: Introduction to Business
Surveys the wide and complex range of operations that constitute the contemporary United States business scene. The latest business thoeries as well as brief historical backgrounds complete this overview of the way today's business community provides goods and services within the legal, ethical, and economic framework of the United States.

BUS 112: Professional Etiquette
A study of the interpersonal and communication skills fundamental for success in the workplace. Students will hone their professional style as they study topics including professional behavior, interpersonal interactions, and civility as they relate to the workplace.

BUS 114: Money Management
The focus of this course is to develop financially literate students. It will provide a practical introduction to personal finance and money management by focusing on realistic ways to effectively manage and protect personal assets and maximize financial health and stability. Students will learn how to design a personal budget and learn to make appropriate decisions with regard to savings, investments, insurance, credit protection, estate planning and managing personal assets. Students will evaluate the cost of borrowed money, real estate investments, the effective use of credit, tax implications and the effects the economy has on personal financial decisions.

BUS 170: Mathematics for Business Decisions
A focus on organizing, interpreting, assessing, and communicating mathematical data for quantitative decision making in the business environment. The problem solving, reasoning, and communication requirements in this course will help students make better decisions associated with common business functions such as: payroll and taxes; accounting; banking; both electronic and store-front retailing; insurance, and finance. The course will stress critical and logical thinking skills, number sense and estimation, evaluating and producing statistical information, basic financial decision making, some fundamentals of probability, and an overview of the important social implications underlying any numerical data.

BUS 171: Introduction to Using the Personal Computer
This course is designed for the beginning computer user and is a practical, step-by-step introduction to understanding personal computers, application software, and operating systems using Microsoft Windows. The course is open to students of all levels of computer ability, and is recommended as a first course for students having no computer experience. Students learn how to converse with the personal computer using the mouse, keyboard, menus, toolbars, and dialog boxes; how to customize the operating system's interface; how to work with applications and documents; how to manage files and folders; how to use operating system accessories; how to access on-screen help; and an overview of troubleshooting operation systems. Alternative operating systems are also introduced. 

CRJ 102: Criminal Evidence
Examination of the rules of evidence, with emphasis on the best evidence rule, the hearsay rule, the exception to the rule, corpus delicti, opinion, evidence, circumstantial evidence, privileged communications, admissions and confessions, witnesses, courtroom procedure, and testifying in court.

CSI 101: Computer Concepts
Understand the fundamentals of computer nomenclature, particularly with respect to personal computer hardware and software and the World Wide Web; make use of the Web as a repository of the latest information and an integrated learning tool; develop an in-depth understanding of why computers are essential to the business world and society in general; focus on the computer as a valuable productvity tool, recognizing its position as the backbone of the computer industry and as a stand-alone and networked device; learn strategies for purchasing, installing, and maintaining a personal computer system; and learn to plan a career as a knowledge-worker in the information age. 

HIM 103: Introduction to Health Information Management
An orientation course in record keeping theory and practice, including material on the organization and functions of the medical record department and the duties and responsibilities of medical record personnel.

HIM 104: Health Insurance Reimbursement & Computerized Billing
An introduction course to the health insurance field and the influence of today's managed care environment. Requirements for Medicare, Medicaid and commercial insurance claims will be discussed. This course provides the opportunity to do medical billing and practice management, utilizing coding software. Includes the principles and application of Evaluation & Management (E&M) coding.

HIM 106: Electronic Health Records
This course presents the use of an integrated medical practice management and electronic health record system (PM/EHR) in a medical office setting. Students will learn the conceptual framework both for medical billing and for the use of electronic health records in medical documentation and patient management. By working through exercises of increasing difficulty that simulate the use of an electronic health record, students develop transferable skills needed to manage the required software tasks across the total patient encounter.

HIM 107: Human Anatomy, Physiology & Disease Processes
This course presents an overview to human anatomy, physiology, and fundamentals of disease processes for the medical billing student. Human anatomy is presented by body systems, including the cellular components of the body. The discussion of physiology and disease processes include mechanisms of disease process, causes of disease, classifications of diseases, and the treatment of representative diseases. Prerequisite: HTH 114.

HTH 114: Medical Terminology
An introduction to the terminology of medicine and health care, based on the study of medical word roots, prefixes, and suffixes. Terminology is presented according to physiologic systems. In addition to basic medical terminology, the course introduces medical abbreviations and some common pharmacological terms.

HTH 210: Field Experience
Do you hold an active CNA certification? Have you worked in the field as a CNA for at least one out of the past five years? If you can answer yes to these questions, you may be eligible to sit for the 100-question, multiple choice challenge exam for HTH 210 (six college credits)!  

To register for this exam:

  • You will need a Letter of Approval from the Foundations of Health department chair (Becky Lewis, rlewis@hcc.edu) prior to scheduling your exam
  • Please remember to bring the Letter of Approval along with your photo/signature ID (e.g., license, passport, state-issued ID) to your testing appointment

HTH 210 is an initial program for the medical profession that focuses on the development of values and principles that will be utilized in any and all areas of the medical field. Students will develop their own career path, by building on the knowledge that the patient/client/resident is a unique individual to be cared for with dignity, respect, and with full knowledge of the ethical and legal aspects of care. Students will become proficient in basic nursing assistant tasks through lecture, small group activities, practice, media, and hands-on experience.

MKT 110: Principles of Retailing
Introduces the basic concepts and methods of retail store management and merchandising. Topics include the various types of retail operations, store facilities management, retail location, logistics systems, retail control systems, customer communications, legal and ethical; aspects of retailing, and human resource management in a retail environment.

MKT 227: Customer Service & Sales
Demonstrates the strong link between quality service and profitable sales as a means to increase market share. Emphasis is on developing effective sales techniques, communication skills, product knowledge, and consumer behavior.

SSN 101: Strategies for College Success: Focus on Adult Learners
This course is designed to assist adult learners make a successful transition to college. Students will learn about the expectations of the college environment, how to access support services, and how to engage in personal assessment the will encourage the identification of individual strengths. Topics will include career path exploration, time management strategies, and instruction that will serve to empower students to develop academic skills in core competencies including critical thinking, information literacy, quantitative reasoning, effective communication, and knowledge of diversity.

Scheduling

All exams must be scheduled a minimum of 48 hours prior to your preferred date(s)/time(s). You must also be sure to schedule your exam appointment so you can comfortably complete your exam prior to our test center closing times.  

Test Center Hours:                  
Monday - Thursday: 8 a.m. - 6 p.m. 
Friday: 8 a.m. - 4 p.m. 
Saturday: Please contact the test center via telephone at 413.552.2112 or via email at testing@hcc.edu 

Please click here to schedule your exam.

The Testing & Workforce Certification Center, located in the Kittredge Center Room 204, will administer all HCC make-up exams throughout the academic year and summer beginning with the Fall 2017 semester.

TEST CENTER HOURS OF OPERATION

Academic Year:

Monday – Thursday, 8 a.m. to 6 p.m. (exams collected by 5:45 p.m. at the latest)
Friday, 8 a.m. to 4 p.m. (exams collected by 3:45 p.m. at the latest)

Check our schedule for Saturday hours.

Summer Hours:

Monday – Friday, 9 a.m. to 4 p.m. (exams collected by 3:45 p.m. at the latest)
Check our schedule for Saturday hours.

HCC STUDENTS

Please confirm the date and time you should take your make-up exam with your instructor prior to scheduling your test appointment. It is essential to select a start time that will allow you to take full advantage of the exam time as defined by your instructor.

Day of Testing

Please bring your HCC Student ID or photo/signature ID (i.e. license, passport) to your test appointment, and arrive on time.

Please Note: No ID = No Testing.

Please click here to schedule your test appointment.

HCC FACULTY

Please upload exams and/or exam instructions to the test center via Register Blast a minimum of 48 hours prior to the preferred test date/time. Simply follow the instructions emailed to you by the HCC Academic Affairs Office to create a Register Blast account and submit your exams and/or instructions to the test center. Feel free to contact the test center with your questions at 413.552.2112 or email testing@hcc.edu.

Once completed, the exam will be hand-delivered to your division mailbox by test center staff in one of our red envelopes. Please return our red envelope to your division staff assistant or directly to the test center in KC 204. Please remind your students that all HCC make-up exams will be administered in the Testing & Workforce Certification Center. Students will schedule test appointments at hcc.edu/testing.

Clinical Medical Assistant Exam (CMAC)
  • Duration: 3.25 hours
  • Online version
  • Paper & pencil version
Clinical Administrative Assistant Exam (CMAAC)
  • Duration: 4.25 hours
  • Online version
  • Paper & pencil version

Prior to taking your CMAC or CMAAC, you must have successfully completed MEA 220.

The American Medical Certification Association must approve your testing request. Please go to their website to complete the required registration form. You can also download the registration form and fax or email it to AMCA. Please remember to specify the date you would like to take your exam (be sure your preferred date/time is first available at the HCC Testing & Workforce Certification Center).

The CMAC and the CMAAC are available in two versions: paper and pencil or online.

Online version: Return the registration form to the AMCA and indicate your preferred testing date, which must be a minimum of 48 hours from your registration date. The AMCA will email your exam user ID and password directly to the HCC Testing & Workforce Certification Center.

Paper & pencil version: Return the registration form to AMCA and indicate your preferred testing date, which must be a minimum of seven days from your registration date. The AMCA will mail your paper and pencil exam directly to HCC Testing & Workforce Certification Center.

Please schedule your exam on the HCC website

  • Select your exam date and time, and pay the $35 HCC proctoring fee via valid debit/credit card

Please click here to schedule and pay the proctoring fee for your test session ($35)

APPLIED CALCULUS: MATH 161.60
BIOLOGY: Section 218.65 (Instructor Donna Mastroianni)
COLLEGE ALGEBRA: MTH 104.61 (Instructor Garret Cahill)
COLLEGE ALGEBRA: MTH 104.62 (Instructor Garret Cahill)
ELEM SPANISH 1: SPA 101.60 (Instructor Idoia Martinez de Mozo)
HUMAN ANATOMY & PHYSIOLOGY: BIO 217.65 (Instructor Amy Toulson) 
INTRODUCTION TO ASTRONOMY: AST 110.60 (Instructor Juan Burwell)
INTRODUCTION TO CELL FUNCTIONS: Section 107.65 (Instructor Sage Franetovich)
STATISTICS: MTH 142.60 (Instructor Dale Jones)
TOPICS IN MATHEMATICS: MTH 155.60 (Instructor Phil Cooper)

Day of Testing

Please bring your HCC Student ID or photo/signature ID (i.e. license, passport) to your test appointment. Please arrive on time for your test appointment.

HCC Testing & Workforce Certification Center
Kittredge Center, Room 204
303 Homestead Ave.
Holyoke, MA 01040
Phone: 413.552.2112
Email: testing@hcc.edu

Elaine Hebert-Dancik, Coordinator
Phone: 413.552.2112
Email: ehebertdancik@hcc.edu

Please click here to schedule your test appointment.

HCC provides an opportunity to earn your high school equivalency certificate through the HiSET or GED tests. The tests are online, though a paper test option is available. Sample questions and practice tests are available to help you prepare. Test takers can also access career counseling and learn more about furthering their education.

What's on the HiSET Exam?

Your skills and knowledge are measured in five core areas that make up the five HiSET subtests:

  1. Language Arts - Reading
  2. Language Arts - Writing
  3. Mathematics
  4. Science
  5. Social Studies
Learn More About HiSET 

Information regarding testing fees and requirements can be found on the HiSET website.

To Apply

To register, visit the HiSET website and create an account. After creating an account, you can register for the test. You may also download free preparation materials and information about HiSET testing procedures.

Transportation & Parking

Free parking is available in campus lots. There is also frequent bus service available to the HCC campus.

From Springfield take the Purple 11 PVTA bus

From Westfield take the Blue 233 PVTA bus

From Northampton and Easthampton take the Red 41 PVTA bus

PVTA bus schedules are available online or at the HCC switchboard in the lobby of the Frost Building.

Contact

Theresa Eccles, Chief Examiner & Test Administrator
Email: teccles@hcc.edu
Phone: 413.552.2292
Fax: 413.552.2113

Kryterion is a full-service test development and delivery company that provides world-class online testing technology integrating item banking, test delivery, and real time reports while leveraging a global network of testing centers. Kryterion is the market leader in live Online Proctoring, which utilizes remote video monitoring to observe test takers where they live, learn, or work.

If you need more information on how to register, please contact your test sponsor or call Kryterion directly at 1.800.403.6199.

Test Taker Instructions for Onsite Exams
Kryterion Sponsors & Exams

Law School Admission Test (LSAT)

The LSAT is an integral part of the law school admission process in the United States, Canada, and a growing number of other countries. It provides a standard measure of acquired reading and verbal reasoning skills that law schools can use as one of several factors in assessing applicants. Please click here for additional information.

The LSAT is designed to measure skills that are considered essential for success in law school: the reading and comprehension of complex texts with accuracy and insight; the organization and management of information and the ability to draw reasonable inferences from it; the ability to think critically; and the analysis and evaluation of the reasoning and arguemnts of others.

There are three multiple-choice question types in the LSAT:

  • Reading comprehension questions measure the ability to read, with understanding and insight, examples of lengthy and complex materials similar to those commonly encountered in law school. Please click here for more information.
  • Analytical reasoning questions measure the ability to understand a structure of relationships and to draw logical conclusions about that structure. Please click here for more information.
  • Logical reasoning questions assess the ability to analyze, critically evaluate, and complete arguments as they occur in ordinary language. Please click here for more information.
Multistate Professional Responsibility Exam (MPRE)

The purpose of the Multistate Professional Responsibility Exam (MPRE) is to measure examinees' knowledge and understanding of established standards related to the professional conduct of lawyers. The MPRE is not a test to determine an individual's personal ethical values. Lawyers serve in many capacities: for example, as judges, advocates, counselors, and in other roles. The law governing the conduct of lawyers in these roles is applied in disciplinary and bar admission procedures, and by courts in dealing with issues of appearance, representation, privilege, disqualification, and contempt or other censure, and in lawsuits seeking to establish liability for malpractice and other civil or criminal wrongs committed by a laywer while acting in a professional capacity.

For more information, please click here.

Prior to Scheduling
  • Visit the NCCT website
  • Click on the "Get Certified" link
  • Click on the "Insurance & Coding Specialist (NCICS)" exam link
  • Choose ICD-10-CM 
  • For CURRENT STUDENTS who have not graduated and do not have their diplomas yet, check Route (1A), which is the default choice. If you are graduating in December 2017 from the Medical Billing & Coding Certificate Program (M043) make sure to choose correct route then for already graduating with your diploma.
  • Click the big red "Apply for Certification" button
  • Set up a new account (if not done so already during Advising Period) and set up login information for a username and password by completing the first section of the candidate application for the NCICS exam
  • Continue with the second section of the candidate application for the NCICS Exam, which includes your personal information
  • Click the "Continue" button
  • Register for the Tuesday, June 27, 2017 exam date (5-8 p.m. test session). The exam will be held at HCC in the Testing & Workforce Certification Center located in the Kittredge Center, Room 204. PLEASE NOTE: The last day to register for the exam is Tuesday, June, 13, 2017 at midnight.
  • Follow the rest of the steps on the computer screen to finalize your testing date at HCC, including the $90 registration fee for current students to take the NCICS exam
Day of Testing

Please bring your photo/signature ID (i.e. license/passport) to your test appointment. Please arrive on time to your test appointment.

Register

Please click here to schedule and pay the proctoring fee for your test session ($35).

HCC students with an Individual Educational Plan (IEP) with the HCC Office for Students with Disabilities and Deaf Services (OSD/DS) are encouraged to take their exams in the Testing & Workforce Certification Center located in the Kittredge Center, room 204. To do so, please submit your IEP to your professors as soon as possible so they know you prefer to take your exams in the testing center rather than in the classroom.  

Schedule Your Testing Appointment

At least 48 hours prior to the test date and time determined by your professor, please go to the OSD office (DON 147) to schedule your test appointment.

We encourage you to bring your class syllabus to the OSD office and schedule your test appointments for the entire semester. By doing so, you will have no concerns about having scheduled your test appointments on time.

The Day of Testing
  • Please bring your HCC ID or a photo/signature ID (such as your license or passport). Without proper identification, we do not know who you are and cannot admit you for testing.
  • All your personal belongings will be placed in a secure locker.
  • PLEASE NOTE: No cell phones, electronic devices of any kind, watches, food/drinks, etc. are allowed in the testing room. Only items allowed in your IEP and/or allowed by your professor can be brought into the testing room (such as your calculator, books, notes).
  • All scratch paper a pencils/pens will be provided by the test center.
Pearson Vue Exams

To learn more about Pearson Vue exams, please click here.

To register for Pearson Vue exams, please click here.

Massachusetts Tests for Educator Licensure Exams (MTEL)

To register for MTEL, please click here

To learn more about becoming a licensed teacher in Massachusetts, please click here.

The MTEL customer service (Evaluation System) number is 866.565.4894 or 413.256.2892.

For additional information about taking your MTEL at the HCC Testing & Workforce Certification Center, please contact:
Elaine Hebert-Dancik, Coordinator
ehebertdancik@hcc.edu
413.552.2112

PSI/Comira/CATS exams cover a broad spectrum of topics including fitness, culinary arts, journalism, healthcare, and government employment.PSI/Comira/CATS provides end-to-end testing services for licensing, certification, assessment, and educational testing programs.

Whether you are upgrading services, changing providers, moving from paper and pencil testing, or revising test objectives,PSI/Comira/CATS offers the knowledge, technology, and service to deliver credibility, stability, and success for your program and candidates.

Please click here for additional information.

The TOEFL test is the most widely respected English-language test in the world, recognized by more than 9,000 colleges, universities, and agencies in more than 130 countries, including Australia, Canada, the U.K., and the United States. Wherever you want to study, the TOEFL test can help you get there.

Please click here for additional information and to register for your TOEFL exam.

Satisfaction Survey

In order to help us improve the quality of our testing center services, we would appreciate your feedback in an anonymous survey.

Take the survey


Elaine Hebert-Dancik

Coordinator, Testing and Workforce Certification Center

ABE & Workforce Development

Kittredge Center 204

413.552.2112 (Tel)