Printing and Computer Questions
If a librarian is available, please ask us for help! If we're not at the desk, here are some of the common questions we get asked about printing and logging into computers.
Can I print from my own device?
No, you can only print from the desktop computers in the HCC library.
What computers can I print from?
You can print from any of the desktop computers on the library’s 2nd floor (Donahue 3rd floor). There are computers in the main reference area, as well as in rooms 310 and 306. (Please note that room 306 is sometimes reserved for a class and cannot be used during those times.)
How do I log on to the computers?
You can sign on to the computers with your HCC username/email address and password (same as for your HCC email or Canvas).
What should I do if the computer I’m trying to use won’t wake up or seems off?
First check that the monitor is on. Next, look behind the monitor, where the actual computer is mounted, and press the power button if the computer is off. The power button is the round button near the bottom of the computer around the right side of the monitor and will light up when turned on. Finally, you can check that all the cords in the computer and monitor are securely plugged in.
Which printers can I print to?
The computers in each room are set by default to print to the printer in that same room. If you need to switch printers you can do so in the printer dropdown menu on the print preview screen of whatever you’re printing.
Can I print in color?
Yes–to print in color, select “Library Color” from the dropdown, and your job will print to the printer in the main reference area. (Please note that printing in color costs more: fifty cents per page.)
Does printing cost money?
Yes, printing costs five cents per black-and-white page (three cents if double sided), and fifty cents per color page. Each student’s GoPrint printing account is preloaded with $25 per school year. If you run out, you can add more money to your GoPrint account at Student Account Services (Frost 201).
How do I print using GoPrint?
After you press print on the print preview screen, your GoPrint account will pop up in a new window (sometimes the window stays minimized at the bottom of the screen). Check the box to the left of your print job and click “Pay and Print.” At that point your print job will be released.
What should I do if GoPrint isn’t showing my print jobs?
This is a known issue that’s best resolved by restarting the computer with the problem and switching computers.
What should I do if the printer says there’s a paper jam?
Ask for help at the reference desk or at the main/circulation desk. If no one is available, you can try following the printer instructions to resolve the jam. Or, you can resend the print job to a different printer.
What should I do if the printer says it’s out of ink/toner and won’t print?
Ask for help at the reference desk or at the main/circulation desk. If no one is available, you can resend the print job to a different printer.
What should I do when I am done using the computer?
Make sure to restart the computer, so you’re logged out and no one else can access your accounts or information.
