Help Desk
Get in Touch
Excluding school vacations and holidays, the Help Desk is open on the following days and times.
- Monday–Thursday: 8:30 AM – 4:30 PM
- Friday: 8:30 AM – 3:00 PM
- Closed Wednesdays: 10:00 AM – 11:00 AM for weekly meeting
HCC IT Support Site
For the best service, visit us in Frost 109
Now Open: Visit the HCC Tech Center in Campus Center 251
Email us at helpdesk@hcc.edu or phone 413.552.2075
Getting Started with your HCC Account
Welcome to HCC! Before starting classes you will need to access your HCC Account and become familiar with HCC systems.
Your HCC Account provides single sign-on (SSO) access to most of the resources HCC has to offer. The same credentials are used to sign into all HCC Account systems.
HCC Resources are designed to be easily available from the myHCC Dashboard at https://my.hcc.edu.
HCC recommends the latest Google Chrome browser. Chrome supports profiles.
Add a new profile to your browser to keep your HCC Account information separate from your other online accounts. Using a profile will prevent account confusion with another school or organization.
