Who can help?

HCC Help Desk - Frost 109

413.552.2075
helpdesk@hcc.edu

Submit a Request
How to - Web Helpdesk

Mon - Thurs: 8 a.m. - 7 p.m.
Fri: 8 a.m. - 5 p.m.
Sat: 9 a.m. - Noon


Help

DID YOU KNOW?
  • You have to log in to your HCC email first in order to set the password for the rest of your accounts
  • Your username and password for campus computers, campus wireless, Password Manager, HCC email, Moodle, and RAVE are the same
  • Online Services is not connected to the others, and needs to be set up separately

Instructions for logging in, campus wireless setup, Google Apps, Ellucian GO, and Office are all located below.


Change or reset your account passwords here!

Please note: This does NOT change your Online Services password

Please follow the instructions for the device you are setting up.

Are you a guest to our campus?  If so, please follow these instructions:

Log in here if you need to look for messages that might have been caught by HCC's spam filter. Use your HCC email credentials.

Download HCC's mobile apps for your smart phone or tablet!

We are pleased to announce that all current Students, Staff and Faculty have access to FREE Microsoft Office products for your home and personal devices*!

Office 365 - this is the online version of Office 2016.  This can be used anywhere with an Internet connection and allows sharing of files, collaboration, saving to the cloud with OneDrive, etc. 

This is also a downloadable version that can be installed on up to 5 personal devices (Laptop, Desktop, Tablet, Phone, etc.)

VERY IMPORTANT (Staff/Faculty) -
Please do not install Office 2016 on your HCC issued computer without assistance from the Helpdesk.  If not done properly, certain programs could lose data, mainly Access and Outlook.

To access these products, go to the HCC Microsoft Portal and login with your full HCC Email address and password.

*Please note: these products are for current Staff and Faculty.  If employment should end, the products will no longer be available.  For Students, you will have access to these products for up to 1 year after graduation.

Who can help?

HCC Help Desk - Frost 109

413.552.2075
helpdesk@hcc.edu

Submit a Request
How to - Web Helpdesk

Mon - Thurs: 8 a.m. - 7 p.m.
Fri: 8 a.m. - 5 p.m.
Sat: 9 a.m. - Noon