Customer Service
Customer Service Program
The Jump Start Customer Service Program is designed to strengthen professional communication, problem-solving, and workplace readiness skills for individuals pursuing careers in customer relations, retail, hospitality, healthcare, and other service-based industries. Participants will develop the confidence and expertise needed to deliver exceptional customer experiences and succeed in a variety of professional environments.
Program Overview
- Program Length: 4 weeks
- Mode of Instruction: Online (via Zoom)
- Schedule: Monday-Friday 9AM-12PM
- Tuition:
- Free of charge for students actively receiving SNAP, TAFDC, or other eligible benefits
- $2,600 for students not receiving benefits (bank check or credit card accepted)
- Employment Support: Upon successful completion, students receive career guidance, resume-building assistance, and job search support in the customer service field
Disclaimer: Program details are subject to change. Please contact the Jump Start office for the most current information.
Get Started
Ready to enhance your professional skills and open new career doors?
👉 Complete the Jump Start Inquiry Form here
Program Description
This four-week professional training course offers a practical refresher on providing high-quality customer service in diverse workplace settings. Through interactive online learning, participants explore key topics such as:
- Professional etiquette and workplace behavior
- Verbal and non-verbal communication strategies
- Effective questioning and active listening techniques
- Conflict resolution and problem-solving skills
- Consumer engagement and relationship-building
- Delivering customer satisfaction in both in-person and virtual environments
- Students participate in daily live Zoom sessions combined with independent assignments, ensuring immediate, real-world application of new skills.
- Administrative and employment support are integrated throughout the program, preparing students for smooth entry or advancement in customer-facing roles.
Program Requirements
To enroll in the Customer Service Program, students must:
- Be 18 years of age or older
- Be a Massachusetts resident
- Hold a High School Diploma, HiSET, or GED
- Achieve an acceptable score on the WorkKeys English and Math assessments
Career Outlook – Customer Service Program
The Customer Service Program prepares participants for diverse opportunities in industries where communication, professionalism, and customer care are essential. Graduates leave the program ready to provide exceptional service, manage client relationships, and support business operations in both in-person and virtual environments.
Common Job Titles:
- Customer Service Representative
- Call Center Associate
- Front Desk Coordinator
- Administrative Assistant
- Sales or Retail Associate
- Patient Services Representative
Employment Settings:
- Corporate offices and call centers
- Retail and sales organizations
- Healthcare facilities and insurance companies
- Hospitality and travel industries
- Government and nonprofit agencies
Job Outlook:
Customer Service remains one of the most in-demand skill areas across multiple industries. Strong communication, technology, and conflict-resolution skills open doors to entry-level positions and potential opportunity for advancement into supervisory or administrative roles.
