Please send a request for help to: firstname.lastname@example.org.
If you cannot send an Email, please contact us at: 413.552.2075 or visit us in Frost 109.
When requesting help, please be as specific as possible in your request detail. We will enter your request into the log and get back to you as soon as possible.
Beware of phishing attempts and other social engineering scams!
Phishing is when someone poses as a legitimate organization and attempts to get sensitive information such as a password.
We will never ask you for your account password over the phone, in an email or on a collection form. You only use your password when logging in. We may ask for your student ID number or user account name, but never for your password.
If you receive an email that appears to be from hcc.org and asks you for your password or to verify your account, it is not from us, so do not respond, and contact the Help Desk to let us know.
Check out our Spam Alert page for more information. Questions about the validity of a message can be directed to the Help Desk.