About HCC

Technologies for working remotely


Canvas is HCC's official learning management system (LMS). Using it gives students a uniform method of navigating their courses. For students just gaining tech literacy, it can be daunting to have courses in various platforms. Rather than learning to use another LMS (Google Classroom, for example), students can focus on mastering course content. Review Passport to Canvas for lots of tutorials and tips. Questions? Contact canvashelp@hcc.edu.

Web & Voice Conferencing

For synchronous/real-time class meetings, HCC uses Zoom. Follow Zoom security guidelines (require a passcode, use a waiting room and admit authenticated users only, etc.). Zoom requires you to keep your client application up-to-date, so you need to check periodically for updates.

HCC Zoom requires you to sign in with your HCC Account using SSO. To activate your Zoom license, go to https://hcc-edu.zoom.us and sign in with your HCC Account.

  • In the Zoom application on your device, select the Sign In option and look for Sign in with SSO.
  • Enter hcc-edu for Company Domain
  • Use your HCC Account username and password

Click here for more on How to Join a Zoom Meeting.

Video Tools

For tutorials, training videos, presentations and more.

Note: We are currently working on documentation for the document camera lecture capture option and meeting rooms. No ETA is available at this time

Accessing HCC servers

For staff who require remote access to HCC servers, IT uses two methods. Read about how to use VPN and VDI.

  • Microsoft Teams: Includes a chat-based workspace for real-time collaboration. Simply log in with your HCC email address and password.
  • Google Chat

HCC uses Google Workspace. Google Docs, Sheets, and Slides are very similar to Word, Excel, and PowerPoint, and can be easily accessed online and shared with others. Google Drive provides file storage that can be private or shared, and files can also be accessed wherever you have an internet connection.


Forwarding calls and checking messages

  • Voicemail: Be sure to set your outgoing message and check voicemail regularly by calling 413.552.2600 and entering your extension and password.
  • Call Forwarding: We are working on a more permanent solution for accessing office phones number from off-campus, but for now we recommend using Zoom to have "drop in" sessions. Zoom has a waiting room feature that allows the meeting host to admit attendees from-and place attendees in-the waiting room, in order to have private conversations.
Ongoing training and education

The Center for Excellence is offering numerous trainings and other resources for faculty and staff. Visit the CFE webpage for a complete calendar of daily sessions. Also, explore these tips and best practices for shifting to remote learning.

Remember: We're here for you! IT will do everything we can to resolve any issues as quickly as possible. If you need assistance, please contact the Help Desk at helpdesk@hcc.edu or 413.552.2075.