Fall classes will be held remotely – learn about the different types of classes. | COVID-19 information

About HCC

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Technologies for working remotely

Web & Voice Conferencing

For synchronous/real-time meetings.

Video Tools

For tutorials, training videos, presentations and more.

Note: We are currently working on documentation for the document camera lecture capture option and meeting rooms. No ETA is available at this time

Accessing HCC servers

For staff who require remote access to HCC servers, IT uses two methods. Read about how to use VPN and VDI.

  • Microsoft Teams: Includes a chat-based workspace for real-time collaboration. Simply log in with your HCC email address and password.
  • Google Chat

HCC uses Google G Suite. Google Docs, Sheets, and Slides are very similar to Word, Excel, and Powerpoint, and can be easily accessed online and shared with others. Google Drive provides file storage that can be private or shared, and files can also be accessed wherever you have an internet connection.


Forwarding calls and checking messages 

  • Voicemail: Be sure to set your outgoing message and check voicemail regularly by calling 413.552.2600 and entering your extension and password.
  • Call Forwarding: We are working on a more permanent solution for accessing office phones number from off-campus, but for now we recommend using Zoom or Webex to have "drop in" sessions. Zoom has a waiting room feature that allows the meeting host to admit attendees from-and place attendees in-the waiting room, in order to have private conversations.

A Moodle shell exists for all courses, and is a convenient way to reach all students consistently. Vist our Faculty Lounge 2020 for lots of Moodle tutorials and tips. Questions? Contact Moodle Administrator Kris Wiemer at kwiemer@hcc.edu

Ongoing training and education

The Center for Excellence is offering numerous trainings and other resources for faculty and staff. Visit the CFE webpage for a complete calendar of daily sessions. Also, explore these tips and best practices for shifting to remote learning. 

Remember: We're here for you! While we ask for your patience and understanding as we work through this transition, IT will do everything we can to resolve any issues as quickly as possible. If you need assistance, please contact the Help Desk at helpdesk@hcc.edu or 413.552.2075

ask a question

Got a question about HCC? Chat with us!